Refund and Returns Policy for ELY GANZA

Our Commitment

At ELY GANZA, your satisfaction is our priority. We understand that sometimes a product may not be what you expected it to be. In the unlikely event that you’re not entirely satisfied with your purchase, we invite you to review our policy on refunds and returns.

Refund Policy

• Eligibility for a Refund: You can request a refund within 30 days of receiving the product if it’s defective, damaged, or if you receive the wrong item.
• Condition of the Product: Products must be returned in their original packaging, unused, and in the same condition that you received them.
• Processing Refunds: Refunds are processed onto the original method of payment within 14 days of us receiving the returned item.

Returns Policy

• Initiating a Return: Contact our customer service team to start the return process.
• Shipping for Returns: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Non-Returnable Items: Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Customer Service Email] and send your item to our postal address.